assurance that everything is running smoothly...

We stand by our word!

Our mission statement describes our understanding of our corporate culture in terms of our responsibilities, objectives, challenges and perspectives. Our top priorities are:

customer satisfaction

We measure our thoughts and actions both short- and long-term against this mission statement. That's how we gain the trust and loyalty of our customers, our team members and our business partners. We stand by our word!

Our Commitment
We differentiate ourselves through high customer satisfaction created by the highest quality products and services. We always want our products and services to be our customers' first choice. This creates the basis for the long-term relationships that we nurture with each of our customers. Each of our team members is committed to every transaction resulting in "a good feeling because everything's gone the way it should."

Our Customers
Customer satisfaction drives everything we do – it is the source of our success. We process each and every order with this goal in mind and strive to create a partnership with our customers that will last for the long haul. Our customers and meeting their needs are at the centre of all we do.  We are only satisfied once the customer is satisfied. Exceptional customer benefit and an attractive price-performance ratio are what set our products and services apart. We are creative and look for new solutions as the task requires.

Our Organisation
Our processes and job descriptions are fully geared to meeting our customers' requirements. We put emphasis on lean processes and a flat hierarchy. We maintain responsibility for all core processes  to make us flexible and able to meet our commitment for constant quality improvement. We optimise our processes and procedures as needed to fit changing requirements. We make targeted investments in technology to improve our competitiveness and enhance our competencies.

Our Values
We live out our values everyday in our interaction with our customers, employees and suppliers. We stand for fair competition and refrain from doing anything to undermine this because we see competition as a healthy challenge always to do better.

Our People
We recognise the achievements of our employees. Their commitment and competence guarantee our competitiveness – that's why we place the highest value on keeping motivated employees on our team. They stay because we build our relationships based on trust and working together at all levels of the company. We lead responsibly and are role models. We are committed to training the next generation of qualified team members. We demand performance and promote the talents of our employees according to their individual abilities and talents and give them responsibility accordingly. We strengthen our skills through regular training and education. We provide safe and healthy working conditions.

Our Environment – We handle resources responsibly and protect our environment. We are aware of our responsibility to future generations and act accordingly. We are active in the region in which we live and work.